FAQ’s
Legally, vehicle manufacturers cannot require the use of specific brands or parts to complete
service or repairs. You are entitled to choose any high-quality replacement parts for components
such as fan belts, hoses, brakes, exhaust systems, chassis parts, and more. This freedom ensures
that your warranty remains valid as long as the parts used are appropriate and the service is
performed correctly.
At Kayser's Automotive, we stand behind our work with a nationwide warranty covering 24 months or 24,000 miles—whichever comes first—giving you added peace of mind wherever the road takes you.
At Kayser's Automotive, we stand behind our work with a nationwide warranty covering 24 months or 24,000 miles—whichever comes first—giving you added peace of mind wherever the road takes you.
Make sure your vehicle is serviced at the intervals specified in your owner's
manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have
the
date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep
these
receipts in a safe place. If you have a service log in your owner's manual or warranty booklet,
use
it.
Even if you lease a vehicle you are responsible for all maintenance and
repairs
to keep the vehicle in good working order as outlined in the owner's manual.
Check your owner's manual. It will give you all of the information you need
regarding specific parts and service intervals. Make sure to read it thoroughly and note any
exceptions or severe service notations. Warranties are there to protect the consumer, but you must
follow the requirements.
The choice of where to have your car serviced and repaired is yours. However,
you will probably have to take the car back to the dealer for any repairs covered under warranty.
Thoroughly check your warranty to be certain which repairs are covered.
Many aftermarket parts are produced by the same manufacturers that supply original equipment, and
in some cases, they may even carry longer warranties than the original components. These parts are
engineered to meet or exceed the specifications set by vehicle manufacturers, ensuring reliable
performance and long-term value.
If you have a problem, contact the customer service department of the car
manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able
to help.